NWSCUG Meeting on October 16th

Register now for our October meeting!

The next NWSCUG meeting is Friday, October 16th at 10:00 am at the Civica Building in Bellevue, WA. Below is the agenda. We’re looking forward to seeing you there!

10:00 – Welcome and Opening Statements
10:15 – System Center Service Manager Service Requests, Creation and Use – Denali

11:30 – TBD

12:10 – Lunch (Sponsored by Shavlik)

12:30 – Shavlik Sponsor Session

1:15 – Open Discussion

2:30 – Closing Comments

 

 

Register now for our October meeting!

System Center Service Manager – Service Requests, Creation and Use

  • Approach to creating SRs/Requirement gathering/Design
  • How to create Service Requests in the console
  • What types of Service Requests we’ve seen from customers
  • Gotchas or things to think about
  • Demo what things look like in the portals (Current SCSM, Cireson, New SCSM)
  • Q&A

Moderated Discussion

A fairly new addition to our agenda, which we’ve received great feedback! At our meetings, we have had a great lineup of presentations from industry speakers, as well as from Microsoft – now we want to add more community involvement. Attending a user group meeting is more than just listening to presentations. It’s also about getting to know others in the room, sharing war stories, networking, and helping each other out. We want to get our attendees networking more, so we want to try something new. In the moderated discussion, we’ll agree on some topics to discuss, split into smaller groups to discuss among yourselves, and then recap discussions with the larger group. This helps us learn from each other, and build lasting relationships. Bring your hot topics!

About Greg Ramsey

Greg Ramsey is a systems engineer specializing in global systems management for Dell IT. He has a B.S. in Computer Sciences and Engineering from the Ohio State University and is a Microsoft Most Valuable Professional (MVP) for Microsoft System Center Configuration Manager. Greg coauthored SMS 2003 Recipes: A Problem-Solution Approach (Apress, 2006), Microsoft System Center Configuration Manager Unleashed (Sams, 2009), Microsoft System Center 2012 Configuration Manager Unleashed (Sams, 2012), and Microsoft System Center 2012 Configuration Manager: Administration Cookbook (Packt Publishing, 2012), and Microsoft System Center 2012 Configuration Manager R2 Unleashed (Sams, 2012). Greg is cofounder of the Ohio SMS Users Group, and the Central Texas Systems Management User Group.
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